We are here to help you
Do you have any questions about your order or our products? Send us a message via Facebook Messenger! We will do our best to respond ASAP and help you on your way again!
You can also scan the following code with Facebook Messenger to connect quickly:
1.1 Is shipping free?
Yes, we offer free worldwide shipping.
1.2 How long does it take for my order to arrive?
Your order is being shipped as fast as possible and may vary based on the order's destination. All orders are processed on working days from Monday till Friday.
Please find below an indication of shipping times based on each region.
- Netherlands, Belgium, Luxembourg: 1-2 business days
- Other EU countries: 3-5 business days
- International (non-EU): 5-8 business days
1.3 I still haven't received my order. What can I do?
You can use your track and trace code where your order is right now. Does it take more than one week for your order to arrive or does it seems like the shipment is not being updated, please contact us.
We will contact our courier to check on the status of the order and take measures to get your order delivered as soon as possible!
1.4 I received my order, but something is not right
Please contact us as soon as possible. We will help you return the wrong products and send the right products to you as soon as possible!
1.5 I didn't receive a confirmation of my order
It could be that the confirmation ended up in your SPAM folder. If it's not there either, please contact us. We will check what happened. Always send your full name, email, and address as used in your order.
1.6 My track and trace code says the order has been delivered, but I haven't received anything
Please contact us and check with your neighbours and roommates/family if someone received the parcel in your place. We can check with our courier the exact status of your order.
2.1 My return shipment got lost
Morris Ivy can not be held liable for any lost returns. It's your responsibility to guarantee a safe and proper shipment. Therefore always choose a shipment option with an insurance and track and trace service.
Please contact your shipment provider for further assistance.
2.2 When will my returned shipment be credited?
Within 14 days after receiving of your shipment in our warehouse, we'll credit the full invoice amount. Please take into account that the return shipment has to meet our terms. The products must be new, unused, including all and undamaged packaging and protection materials such as plastic foils, labels, books and boxes.
2.3 I want to return my order
If you're not satisfied with your product, you can return all within 30 days after the date of purchase. You can apply for a return shipment using our retourportal. Please follow the steps to return your order.
Within 14 days after receiving your return shipment we will credit your invoice on your debit account or credit card.
Please take into account that all products returned must be in unused/new state including all protection foils, labels. Products which have been visibly worn will not be taken back.
2.4 Within how many days can I return my order?
At Morris Ivy you can return your order within 30 days after the date of purchase.
3 Payments & Security
3.1 Which payment methods do you accept?
Depending on your country we accept different methods. Please take into account that this list my change over time: Ideal, Mastercard, Visa, Mister Cash, Sofort, bankoverschrijving, bitcoin, Belfius, AMEX, KBC.
3.2 How do you I know if you received my payment?
As soon as your payment has been received you'll receive a confirmation email. The order will be automatically cancelled if the payment failed. Morris Ivy has the right to cancel order is we find traces of fraud.
3.3 Can you see my payment details?
No. All payment information will be processed by our payment provider Lightspeed Payments in the most secure way. Employees of Morris Ivy will therefore never ask your for your personal payment details.
3.4 Why is my payment declined?
This can have multiple causes. These are the most obvious and frequent causes:
- No credit available on card or account
- Your bank or credit card company blocks the payment
Especially the second one is frequently seen. In this case we recommend you contacting your bank or credit card company or use an alternative payment method. Please contact us to discuss alternative solutions.
4.1 What is NOT covered by the warranty?
- Defects and damages due to loss, theft, fire, water, or a natural disaster
- Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
- Failure or damage caused by unjustifiable repair or modification
- Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
- Battery, wristband, crown, or crystal/glass
- Watches where the serial number is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
4.2 My watch doesn't work anymore
Please check if the crown on the side of your watch is fully pressed. If it's only lifted a little from the case (to adjust time) the watch will not run. If the watch doesn't work after checking the crown, please contact us to discuss warranty options. Please note that not all situations are covered by the warranty.
4.3 How long is the warranty valid?
The warranty is valid 24 months from the date of purchase.
5 Changing straps
5.1 How do I change my watch strap?
It's very easy to change your straps. Just slide the slider underneath the strap to the left to open the strap. Flip out the strap and replace it with another one.